Privacy Notice
In compliance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulatory Law, we make this Privacy Notice available to our Customers and Suppliers.
1.- Identity and Address of the Responsible
Mission Inn S.A. de C.V., with address at Carretera Transpeninsular No. 780 Col. Vicente Guerrero, Z.C. 22920,in the municipality of Ensenada, Baja California, is responsible for the confidentiality, use and protection of the personal data you provide to us, and we inform you that these will be used solely and exclusively for the following purposes and in accordance with this privacy notice:
2.- Purposes of the processing of Personal Data
The personal data we collect from you, we will use for the following main and / or primary purposes, which are necessary to provide you with our products and / or services:
(i) Provision of Hosting Service by registering guests and providing the best service; (ii) Contact guests when necessary, including to complete transactions or provide personalized services, or in case of emergency; (iii) To comply with the obligations derived from a legal relationship that you have or may have; (iv) Provision of Services in Reservations at Reception and / or through the website: www.hotelmissioninn.com; (v) Manage the marketing of services based on the reservation confirmation document and the receipt of deposits on account; (vi) Manage food services to the room or room service, room service and maintenance, cleaning, telephone service and parking; (vii) Provision of Banquet Services; (viii) Provision of food services to the room or room service; (ix) Provision of Event Organization Services; (x) Provision of tourist and commercial services; (xi) Register it in our systems as a customer or supplier; (xii) The personal information that the suppliers provide will be used by Mission Inn S.A. of C.V in order to verify if it meets the necessary requirements to be a supplier; to know your service capacity; the material and human resources you have, your ability and experience in the field to which you belong and, where appropriate, to receive the services products provided by you. We may use the personal information you provide to inform you about new requirements in the products or services provided by you; (xiii) Provide you with our products and services; (xiv) Enforce and / or execute a contract; (xv) Comply with sanitary requirements, and other applicable regulations; (xvi) Carry out inspections by authorities; (xvii) To make payments for products and / or services derived from a legal relationship it is necessary to collect bank and billing information; (xviii) Perform collection efforts with clients and / or suppliers; (xix) Contact you to follow up on the product and / or service requested; (xx) Conduct consultations, investigations and reviews regarding complaints or claims and prepare statistical reports; (xxi) We inform you that you are being video recorded by security cameras. These images will be used for security reasons for both our customers and / or suppliers and / or staff. The mentioned data will be kept for 60 calendar days and will be canceled. Recordings are kept in a secure area of restricted access to managers, managers and, where appropriate, to the competent authorities; (xxii) Control the access of visitors; (xxiii) Obtain the data of your credit or debit card, which will only be used as a guarantee of the reservation (by means of a voucher) issuing a charge only in case of not making the reservation effective; (xxiv) Manage and receive payments with Bank Cards, Debit Cards, Checks, travel check, payment on payment (Natural or legal persons with a credit line, for payment at the end of the stay in accordance with the agreed conditions and settlement times) bank transfers and cash payments; (xxv) Prepare, manage, send and collect invoices and / or digital tax receipts online; (xxvi) Provision of Security Box Services in the rooms; (xxvii) Inform about new services, events or products related to services previously provided; (xxviii) Purchase of vacation packages; (xxix) Consult you about the quality of our service and understand the specific needs of you, and thus be able to provide a better service; (xxx) Manage the parcel and courier service for deliveries and package shipments on behalf of the client or guest.
Additionally, as Secondary or ancillary Purposes, that is, that are not necessary but that allow us to provide a better service, your personal data will be used to:
(i) The creation of a personal profile on our website that allows you to obtain notifications in case of special offers, register for our loyalty programs and / or send electronic postcards
(ii) Enroll him in contests, raffles and raffles, including digital ones, which allows us to adapt the promotions and notices that are sent to him, as well as contact the winner.
(iii) To obtain from you online surveys and questionnaires of satisfaction and opinion of the service or the Internet site.
(iv) To send you generalized and / or personalized advertising and for marketing, statistical and commercial prospecting purposes.
(v) Provide you according to the Company's discount card policies.
(vi) Information to offer promotions and tourist and commercial products.
(vii) Special services, newsletters, surveys, prize draws and other online or direct contests at the hotel.
Your Personal Data will be treated only for the necessary time in order to comply with the purposes described in this Privacy Notice that is made available to you, and where appropriate as established by the respective legal provisions.
3.- Mechanism so that the holder can express his refusal for secondary or accessory purposes
In case you do not want your personal data to be treated for all or some of the secondary or accessory purposes, you can deny us your consent from this moment by sending your request to our Personal Data Department in the manner indicated in the reference numeral to means and procedure to exercise the “DERECHOS ARCO”. Your refusal in this regard, will not be a reason to stop providing our products and / or services and perform the other main purposes contained in this Privacy Notice.
4.- The Personal Data Processed
The personal data we collect from you, for the purposes described in this privacy notice, are collected personally, when you provide them directly to us; through our Internet Portal (www.hotelmissioninn.com) when you enter your data or use our online services, and when we obtain information through other sources that are permitted by law.
Means to collect personal data:
a) Personally when you provide them to any of our collaborators, filling out forms when you check-in with us, or at our reception. Also when you answer satisfaction questionnaires and opinion of the service, or when you subscribe to offers and competitions or loyalty programs.
b) Directly, when you provide them to us by telephone or through electronic means, when filling out the reservation form on our Website, interacting in our social networks or through cookies or web beacons, or by email . Also when you answer questionnaires of satisfaction and opinion of the service by electronic means, or when you subscribe to offers and contests by our electronic means.
c) Indirectly, when you provide your personal data to any of our suppliers, such as travel agencies or third parties that provide us with databases, that support us during the reservation and marketing processes.
To carry out the purposes described in this Privacy Notice, we will use the following personal data: name (s), father's last name, mother's last name, name of legal representative, date of birth, sex, occupation, marital status, private address, name of the company or company name fiscal address, and any other alternate address at the request of the holder and that includes City, State, CP, signature, billing information, bank or debit card number (expiration date in case of online transactions ); bank branches, account type, account number, CLABE, RFC, home phone, cell phone, office phone, extension, fax and any other alternate phone at the request of the holder, official identification, image of the person through video recording , email, bank and commercial references for credit application purposes; proof of address, birth certificate, official identification of the legal representative; power of attorney; Preference data Related to the room, required services and / or reason and travel preferences and number of license plates of the car that enters the parking lot and is protected in it.
In “Mission Inn S.A. of CV ”, we know the importance of the protection of personal data of minors or people who are in a state of interdiction or disability established by law, so“ Mission Inn SA de CV ”, does not obtain , uses, discloses or stores information related to minors or persons who are in a state of interdiction or disability established by law, without the prior consent of their parents or guardians.
If you are a parent or guardian and have notice that any minor or persons who are in a state of interdiction or disability established by law has provided their personal data without their consent, you can exercise your rights in accordance with the reference numeral to means and procedure to exercise the “DERECHOS ARCO”.
5.- Sensitive Personal Data
We inform you that in case of staying at the Mission Inn Hotel, the sensitive personal data that we will request you will be those related to different health or abilities, which will only be used to provide a better service and meet your specific needs in terms of The choice of rooms.
Your sensitive personal data will be treated with the strictest security measures to guarantee your confidentiality. Your knowledge regarding the handling of this data must be express, so you must indicate with an “x” whether or not you accept that your sensitive data is treated and transferred according to the terms and conditions, as well as stamping your signature and / or Footprint, as well as your name below:
I accept: Name and Signature and / or Footprint __________________________________________
I do not accept: Name and Signature and / or Footprint __________________________________________
6.- Transfer of Personal Data
Only your personal data will be transferred to national or foreign third parties, which are legally or commercially related to “Mission Inn SA de CV”, to comply with the purposes described in the Privacy Notice and in its updates made available to you, so “Mission Inn SA de CV”, may transfer your personal data in the cases provided and authorized by law in accordance with the following:
(i) To the Ministry of Health for compliance with health obligations imposed by its own legislation; (ii) To the Tax Administration Service, by virtue of the processes of issuing and sending digital and / or Internet tax receipts; (iii) To the legal entities or any Entity that are part of the same economic control group to which “Mission Inn S.A de C.V” belongs; (iv) To affiliated or non-affiliated companies that attend, support or contribute to “Mission Inn S.A de C.V”; (v) To the different authorities for the relief of requirements or their response in some kind of legislation or regulations; (vi) To your Bank in case of charging our services by credit or debit card; (vii) To Accountants and / or Lawyers for the management, control and registration in accordance with the applicable regulations of the economic movements or operations that the company makes; (viii) You can transfer all or part of the personal data mentioned to support providers of the website, in order to provide data such as your IP address, statistics service and analysis of information on the use of our page. These transfers may be national or international; (ix) You can also send your personal data to providers of the marketing and advertising service for hosting information for sending emails and generating advertising; (x) To offer you a single source to purchase travel service packages, such as airline tickets or car rentals, for which we maintain confidentiality agreements with some accredited travel companies that have information on suppliers such as airlines and travel companies. car rental
In the event that “Mission Inn SA de CV” arrives to transfer your Personal Data to any of its suppliers in order to carry out the Purposes of the Treatment established in this Privacy Notice, it will do so after concluding confidentiality agreements and , as long as (i) the provider or person to whom they are transmitted agrees to submit the processing of the Personal Data to this Privacy Notice, and (ii) it is not one of the assumptions established in article 37 of the Law .
If you do not express your opposition for your Personal Data to be transferred to third parties, it will be understood that you have given “Mission Inn S.A de C.V” your consent for it.
7.- Consent for transfer of Personal Data
We inform you that for the transfer of personal data indicated in the previous numeral we require your express consent, so you must indicate with an “x” if you accept or not that your data is transferred to third parties in case it is necessary to be treated according to the present privacy notice, as well as stamp your signature and / or fingerprint, as well as your name below:
I accept: Name and Signature and / or Footprint __________________________________________
I do not accept: Name and Signature and / or Footprint __________________________________________
8.- Means and Procedure to Exercise the “DERECHOS ARCO”
We inform you that you have the right to know what personal data we have about you, what we use them for and the conditions of the use we give them (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as DERECHOS ARCO.
For the exercise of any of the DERECHOS ARCO you must send your respective request in attention to the Department of Personal Data to the following email: management@hotelmissioninn.com or website: www.hotelmissioninn.com where you will find a Rights Request form Arco or at the address of the Person Responsible for the processing of your personal data.
Procedure and Requirements for the Exercise of DERECHOS ARCO:
For the exercise of the aforementioned rights, it is necessary that you submit your request to the personal data department via email to the following address: gerencia@hotelmissioninn.com or at the address of the Person Responsible for the processing of your personal data indicated at the beginning of this Privacy notice or on the website: www.hotelmissioninn.com.
Your request must be accompanied by at least the following information:
i Full name indicating if you are a customer or supplier, as well as your full address.
ii Documents proving the identity or legal representation of the holder of personal data.
iii Clear and precise description of the personal data of which one seeks to exercise any of the rights mentioned by the Law.
iv Any other element or document that facilitates the location of personal data.
v Indicate the modifications to be made and / or the limitations on the use of personal data.
vi For the exercise of the DERECHOS ARCO of personal data of minors or persons who are in a state of interdiction or disability established by law, the representation rules set forth in the Federal Civil Code will be followed.
vii Provide the documentation that supports your request.
9.- Mechanism for the holder to revoke his Consent for the use of his Personal Data
You can revoke the consent that, in your case, you have granted us for the treatment of your personal data. However, it is important that you keep in mind that not in all cases we will be able to attend your request or terminate the use immediately, since it is possible that for some legal obligation we require to continue treating your personal data. Also, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us. To revoke your consent You must send your respective request in attention to the Department of Personal Data to the following email:
gerencia@hotelmissioninn.com; Going directly to the address of the person responsible for filling out the DERECHOS ARCO application form or entering the website: www.hotelmissioninn.com where you must indicate specifically for what personal data you are requesting its revocation.
10.- Options and means that the Responsible offers to the holder to limit the Use or Disclosure of his Personal Data
In order for you to limit the use and disclosure of your personal information, we offer the following means:
I Your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer Attorney's Office, so that your personal data is not used to receive advertising or promotions from companies of goods or services. For more information you can consult the PROFECO (Federal Consumer Attorney's Office) Internet portal, or contact it directly.
II Your registration in the exclusion list whose name is “Personal Data Exclusion List”, so that your personal data is not processed for marketing, advertising or commercial prospecting purposes on our part. For more information, send your request to the Department of Personal Data to the following email: gerencia@hotelmissioninn.com
11.- Use of Cookies, Web Beacons or any other similar technology
We inform you that we do use cookies and web beacons. A cookie is a data file that is stored on the hard disk of your computer or electronic communications device that you use when browsing our website: www.hotelmissioninn.com, which allows you to exchange status information between Our site and your browser. The status information may reveal means of session identification, authentication or user preferences, as well as any data stored by the browser regarding the website. On the contrary, a web beacon is a visible or hidden image inserted within our website or email, which can be used to monitor its behavior in these media. Through these you can obtain information such as the source IP address, browser used, operating system, when the page was accessed, and in the case of email, the association of the data. The data obtained by these means allow us to give you better service on our page. Most web browsers allow you to manage your cookie preferences. You can set your browser to reject cookies or delete certain cookies.
In general, you should also be able to manage similar technologies in the same way that you manage cookies - using your browser preferences. The following links show how to adjust the browser settings of commonly used browsers: Internet Explorer; Firefox; Safari and Chrome Consider that if you choose to block cookies it may affect or prevent the operation of our page and service.
12.- Changes to the Privacy Notice
This Privacy Notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.
We promise to keep you informed about the changes that this Privacy Notice may undergo, so we recommend you to visit the Mission Inn Hotel periodically, go to our website: www.hotelmissioninn.com and for any questions send an email to the Person Responsible for Treatment of your personal data by email: gerencia@hotelmissioninn.com.
Last Updated January 22, 2014